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Nileen Verbeten

Nileen Verbeten, MBA, MSW, CTF, MTT

Profile

Ms. Verbeten is a project consultant, facilitator, and trainer of facilitation methodologies.  With 30 years’ experience in health and social service operations she has deep experience in operations management, performance improvement, workflow redesign, data gathering, organization development, strategic planning, policy and program development and change management. 

As a county level team leader in social services for the state of Kentucky, she developed partnerships with other county agencies to improve service coordination for frail elderly and vulnerable families. As statewide manager for social services programs for the aging, she teamed with health services and health planning colleagues to develop innovative designs for supporting frail elderly in the community. These designs ultimately made their way into formal policy. She served at a professional level for eleven consecutive years in these government agencies.

In California, Ms. Verbeten’s collaborations with California HealthCare Foundation, Health Plan of San Joaquin, Tulare Foundation for Medical Care and others explored new approaches for supporting physician adoption of health information technology. It was during this work that Ms. Verbeten was introduced to Technology of Participation (ToP) facilitation methods. The success of these methods in helping these physician practices envision and create better results spurred her full-time commitment to facilitation in 2008.

Ms. Verbeten has designed and facilitated sessions with community organizations, health care providers, state agency personnel, schools and state and local professional and advocacy groups dealing with issues of all types.

Since 2016, Ms. Verbeten has served as faculty, co-developer and coordinator of Technology of Facilitation training for SNAP-Ed leaders throughout California through collaboration with the California Department of Public Health.

Employment History

  • Consultant, Facilitator, Trainer and Registrar, The Kolbe Company / Sacramento Professional Facilitators
  • Trainer, California State University, Sacramento, College of Continuing Education
  • Human Resource Consultant, Cooperative Personnel Services
  • CEO, Facilitator, Trainer, Management Consultant, Nileen Verbeten Consulting
  • Vice President, Center for Economic Services, California Medical Association
  • Vice President, CHW Medical Foundation, Catholic Healthcare West
  • Chief Operations Officer, Lexington Health Advantage
  • Executive Director, Kentucky Home Health Association
  • Director, Health Systems Plan Development, East Kentucky Health Systems Agency
  • Branch Manager, Kentucky Department for Social Services
  • Team Leader, Kentucky Department for Social Services, Greenup County

Education

  • Master’s Degree in Business Administration, University of Kentucky
  • Master’s Degree in Social Work, University of Kentucky
  • Bachelor’s Degree in Home Economics – Georgetown College, Kentucky

Additional Study

  • Institute for Healthcare Improvement Open School, ongoing
  • Improvement Science in Action, Institute for Healthcare Improvement, Boston, MA 2009
  • Techniques of Participation: Multiple courses and awarded status of Certified ToP Facilitator, Master ToP Trainer

Competency Areas

Organizational Strategy

Ms. Verbeten’s work experience and combined MBA and MSW degrees ground her interest in organizational design and performance. Her natural orientation to systems thinking and exposure to the broken systems in health care delivery have fueled great interest in process and performance management and process improvement. 

In addition to her health care focus, Ms. Verbeten works with nonprofit organizations and state agencies to improve operations, develop and implement strategic plans and facilitate discussion around complex issues. She has led start up and turn around operations and helped groups resolve conflicts to emerge re-energized and refocused.

Making Data Accessible

Ms. Verbeten has keen interest in data and finding the story it has to share. Through years of effort to help participants embrace data, she has strong skills in developing graphics to interest, engage, and invite discussion. Her study of one organization’s transactions data found deep and troubling underlying trends. Despite leaders’ embedded assumptions and distrust of data, the displays and graphics enabled belief and unified the leaders’ focus on revitalizing and rebuilding the organization. 

Training and Development; Training Delivery

Ms. Verbeten has been a facilitator for twenty years. Recognizing the challenge of aligning staff and organizational goals, Ms. Verbeten embarked on specialized facilitation training in 2008. She has completed the full range of courses in facilitation using Technology of Participation® methods, has earned Certified ToP Facilitator (CTF) recognition based on a portfolio of her work and client evaluation, and has achieved ToP mentor trainer (TMM) status . She is a member of the ToP Network Curriculum Team (the body responsible for developing and updating ToP course materials) and actively trains nine ToP courses.

Professional Associations

  • National ToP Trainers’ Network
  • Association for Talent Development (ATD), Sacramento Chapter

Publications and Presentations (Facilitation Related)

  • Developing Healthy Communities – Highlights of ToP Virtual Facilitation Mentoring Series for SNAP-Ed leaders in California  https://top.memberclicks.net/developing-healthy-communities
  • Contributor – ToP Facilitation Methods Participant Manual
  • Co-Designer – ToP Facilitation Methods Online Trainers’ Manual
  • Co-Author, Virtual Facilitation Online Participant Manual, Ninth Edition, in process
  • Sacramento Valley Psychological Association – Emerging Leaders Training “Structured Conversation for Engaging Group Process,” June 25, 2017

Partial Project List

  • Facilitator Training; Institute of Cultural Affairs (ICA) and ToP Trainers’ Network – Trained more than 550 facilitators in consensus techniques, group decision making, participatory strategic and action planning and participatory event design. Trained over 300 facilitators (national and international) in virtual facilitation techniques and processes. Has attained Mentor ToP trainer status and is one of 92 nationally certified ToP facilitators. 
  • Co-facilitation with Heidi Kolbe on Experience Corps. Co- facilitated sessions with multi-sector stakeholders (United Way California Capital Region representatives, School District Superintendents, Curriculum Specialists and American Association of Retired Persons (AARP) representatives) to develop strategic, implementation and monitoring plans for the roll-out program. Experience Corps Reading Mentoring Program successfully implemented in four Sacramento Region City School Districts (several schools in each district). First year results show good value to the schools, improved reading levels, high volunteer and teacher satisfaction.
  • Co-design and co-facilitate with Heidi Kolbe on the California SNAP-Ed project on behalf of the California Department of Public Health and its SNAP-Ed program. Co-designed, coordinated and delivered the series of modularized ToP Facilitation Methods training, co-led ToP Facilitation Virtual Mentoring sessions and co-designed and coordinated materials and training delivery for Accelerated Action Planning courses throughout the seven SNAP-Ed regions in California. Provided one on one coaching to 30 members of the mentoring program in the design of their selected design project. Developed webpages delineating the mentoring journey – Developing Healthy Communities: https://top.memberclicks.net/developing-healthy-communities
  • University of the Pacific, Benerd School of Education – Designed and facilitated two-day regional summits for the purpose of securing broad input into the design and launch of a special education baccalaureate and certificate program in partnership with area community colleges. Participants included representatives of California Department of Education, County Departments of Education, Delta Community College, Sierra Community College, American River College, area high school administrators and faculty, special education teachers, paraprofessionals and families of children with special needs.
  • El Dorado Hills Community Services District — Designed and facilitated a planning process for the EDHCSD Board to develop specific goals for the upcoming year and strengthen service delivery processes.
  • Inspire School of Arts and Sciences – Designed and facilitated a strategic planning process to direct blueprint development of a new campus with structures, curriculum and culture that positions the school as a hub of learning for the community. 
  • Ronald McDonald House Charities – Northern California – Designed and facilitated a board retreat focused on expansion of its capacity to support additional families in its Sacramento facilities.
  • St. Vincent de Paul – Designed and facilitated a one-year plan to increase its membership, deepen spiritual commitment and educational opportunities, and achieve fund raising goals.
  • Chair, ToP Network – Organized and facilitated operations of a volunteer based professional association composed of 180 ToP trainers and facilitators across the country. Designed and facilitated board meetings, task team meetings, and served as a liaison with the Institute for Cultural Affairs in the USA. 
  • Member, ToP Training Leadership Forum – As one of three representatives of the ToP Network, developed foundational guidelines in support of the ToP training program, facilitated discussion of program challenges and growth opportunities.

Partial Client List *

Governmental Organizations

  • California Secretary of State*
  • California Department of Pesticide Regulation*
  • California Department of HealthCare Services (Medi-Cal)*
  • California Air Resources Board*
  • Fresno County Health Department (NEOP program)*

Foundations

  • California HealthCare Foundation
  • Tulare Foundation for Medical Care
  • Ronald McDonald House Charities – Northern California
  • Physicians’ Foundation for Medical Excellence

Nonprofit organizations

  • California Academy of Family Physicians
  • California State Grange
  • Sparks Heritage Museum
  • Wellspring Women’s Center

Education Related Organizations

  • Benerd School of Education, University of Pacific
  • Davis Unified School District
  • Inspire School of Arts and Science

Health Related Organizations

  • California Academy for Family Physicians
  • California Health Information Partnership and Services Organization
  • Health Plan of San Joaquin
  • Health Services Advisory Group
  • Pioneer Memorial Health Care District*

Professional Associations

  • ToP Network
  • Institute for Cultural Affairs in the USA
  • Young Women’s Professional Enterprise – San Francisco Chapter
  • Cooperative Personnel Services

* Indicates engagement as subcontractor