Jerome J. Madigan, MPA
Jay’s approach to facilitation helps people make better decisions. For 24 years, Jay has helped his clients improve their decision-making processes at every level of their organizations and across all departments. The outputs from Jay’s work contribute to maximizing staff productivity and performance, while reducing associated costs.
Jay has extensive experience in finding efficiencies in large water and sanitary sewer utility organizational structures. His work includes designing staff reporting structures which reward learning, training, and career progressions.
His professional advisory service to large municipal/regional wastewater and sanitation agencies strengthens their institutional capacities regarding water management, strategic planning, and fostering a talented workforce.
- Water/Waste water
- Strategic Planning
- Making strategy operational
- Meeting Facilitation
- Business Process Improvement
- Popular and dynamic conference speaker
- Public engagement through science and education
- Writing to make technical issues accessible for public decision-making
- Master of Public Administration, Harvard University, Kennedy School of Government
- Bachelor of Science, cum laude, Psychology, Xavier University
- Polish Language Studies, Warsaw University
- Russian Language Studies, Johns Hopkins University
- Spanish Language Studies, Javier Universidad
- American Water Works Association (AWWA), Strategic Management Practices Committee. Author, contributing editor, and Chair of the M5 Manual Update Task Force
- Florida Section AWWA Board of Governors, Vice-Chair, Membership Engagement and Development
- Lake Cane Restoration Society, Executive Director
Professional Certification and Awards
- Zenno A. Gorder Membership Recruiting Award, 2016 and 2017, recognizing the person who recruited the most new members.
- Recognition from the Major of Atlanta for technical analysis and organizational development instrumental in taking back operations of the City’s water department from a private contractor.
- Brown and Caldwell for leading the Florida/Gulf Coast Business Development Team in delivering technical work and proposal writing and bringing in new work.
- Owner – jjmadigan, LLC, Orlando, Florida
- Since 2015
- Advises large waste water and sanitation agencies to strengthen their institutional capacities in water management and strategic planning, and to foster a talented workforce.
- Senior Client and Business Developer – Brown and Caldwell, Walnut Creek, California
- Managed multiple teams engaged in projects throughout the United States for the largest engineering consulting firm focused solely on the environmental sector of the US.
- Provided management consulting services to large utility owners, directors, senior managers, front-line teams, and related stakeholders.
- Principal Consultant/Chief of Party/Project Manager, Price Waterhouse/ PricewaterhouseCoopers (PwC) LLC, Washington, D.C.
- Utility Strategy Group/Government Services Practice, International Privatization Group
- Managed multiple teams engaged in large projects in the United States, Middle East, Europe, and Central Asia.
- Advised and/or provided analysis to governments, generally through sponsorship of the United States Agency for International Development (USAID). Participated in free-market-reform workshops. Served in multiple countries including Albania, Czech Republic, Kazakhstan, Kyrgyzstan, Poland, Russian Federation, Turkey Uzbekistan, and Ukraine.
Representative Water and Combined Utility Experience – United States
Southwest Florida Water Management District
Facilitated the development of the first business planning process designed to implement their strategic plan, resulting in practical, time and outcome measured steps. Clarified employee development issues for top-level and middle management. Provided the financial and human resource analysis needed to meet their strategic initiatives. Defined likely efficiencies and effective organization improvements. Advised on business operations, management, employees, and stakeholders. Provided direction to State Owned Enterprise (SOE) staff in setting performance measures, stakeholder identification, succession planning, recruitment analysis, future trend analysis, and resource needs analysis. Assisted in prepping senior SOE staff for governing board presentation.
Pfizer Inc., Peapack, New Jersey
Assisted in the development of strategies to address the various needs of facilities located in dozens of countries. Wrote the guidelines for comprehensive gravity sewers, water conservation, and water metering for Pfizer Global Engineering, which were then used throughout their global holdings.
Orange County Utilities, Florida: Divisions of Water, Reclaimed Water, Collections and Solid Waste
- Established and began to implement the utility-wide Strategic Plan.
- Began an Automation Master Plan.
- Created a system of skill-based pay for 920 employees.
- Created business plans for the Engineering, Field Services, and Water divisions.
- Advised on the procurement and assisted in the implementation of their utility-wide learning management system.
Each initiative required consistent contact with the Director, the Deputy Directors, and Division leadership. Measurably improved strategic direction in each division, innovative workforce, and technical management.
City of Indianapolis Department of Waterworks, Indianapolis, Indiana
Assisted the Director and the staff in the execution of the successful sale of the Department of Waterworks to Citizens Energy Group. Advised on the strategy for transfer of ownership of the water system, providing quick analysis of several active, capital plan listed projects.
City of Columbus, Ohio: Department of Public Utilities – Divisions of Water, Sewerage and Drainage, and Power
- Designed, helped launch, and managed the pilot of their utility-wide Enterprise Application Integrations/Business Intelligence System.
- Managed teams to comply with court-ordered Environmental Protection Agency requirements to prevent sewer overflows, continuing their compliance with the Capacity Management Operation and Maintenance (CMOM) order.
- Helped design and establish condition assessments of City assets including the waste water treatment plant and collection system pump stations using a monetized Triple Bottom Line approach. This contributed to improved management of work processes.
City of Atlanta, Georgia
- Advised the City on the privatization of their municipal water division, a $420 million. contract over 20 years awarded to United Water (Suez Lyonnaise des Eaux Group).
- Led a crisis intervention team to recover unaccounted-for funds resulting from a failed water utility Customer Information System implementation.
- Led a groundbreaking Design-Build-Operate project for the long-term management of biosolids from the City’s four reclamation centers.
- Advised the City on the “take back” of their municipal water division from private contractors. Conducted a performance audit which established the grounds for ending the private service contract after five years of poor performance. As a result, the City of Atlanta created a unified water and waste water organization known as the Department of Watershed Management.
City of Raleigh Department of Public Utilities, North Carolina: Employee Leadership and Development Project
Advised senior management in establishing their utility-wide skill-based advancement methodology, grounded in training, succession planning, and improved internal communications. The client received a comprehensive approach to managing people, process, and technology.
Representative Project Experience – International
The Hashemite Kingdom of Jordan/United States Agency for International Development: City of Amman Water Utility
- Assisted the “take back” of the operation of the Greater Amman water and sanitation services from Suez Lyonnaise des Eaux Group (parent corporation of United Water), which had been awarded the operations contract.
- Helped write the business plan for water services for approximately 40 percent of the country’s population.
- Helped conduct the financial analysis which established the terms of capital investment for the new, Jordanian-operated utility.
- Co-facilitated a Vision/Mission/Values retreat for senior management and the Management Committee (board equivalent).
- Introduced a business case decision approach to middle managers in each department.
- Defined performance improvement projects for each department based on a series of workshops.
Resulted in the creation of the City of Amman’s publicly owned and operated water utility.
Republic of Poland: Ministry of Finance/Ministry of Privatization, Warsaw, Poland
Helped open the Ministry of Privatization in Warsaw – the first and most successful privatization program in Central Europe. In the midst of “shock therapy” as Poles began the most radical reform since the fall of communism, acted as an advisor to Ministers, Directors and industry representatives in defining various public approaches to national privatization and for the privatization of small and medium businesses (PPP). As a Task Manager of the Price Waterhouse/USAID funded team, helped deliver the privatization plan for the prestigious Polish glass sector. A key accomplishment was the Sandomierz – Pilkington LLC transaction, closing at $170 million in revenue to the reform government and establishing one of Poland’s best foreign investors.
Republic of Uzbekistan: Ministry of Finance/United States Agency for International Development, Tashkent, Uzbekistan
Served as one of the two initial USAID funded privatization advisors to the government of Uzbekistan. Created, promoted, and implemented a comprehensive program designed to initiate and later accelerate the Uzbek privatization effort. Traveling extensively throughout the country, helped open the 14 regional offices that promoted and enabled the sale of municipal and regional property. Worked closely with USAID officials, US Embassy representatives, Peace Corps business volunteers, and other Non-Governmental Offices as more state-owned reform projects arrived.
Kyrgyz Republic: Ministry of Finance/United States Agency for International Development, Bishkek, Kyrgyzstan
Under a USAID contract, served as the Price Waterhouse Team Leader for 110 local professionals as they fulfilled all major goals in a Mass Privatization of state-owned industries project. Oversaw the operations of the voucher privatization, PPP, and initial analysis of the Kyrgyz energy, telecommunication, and airline industries. Managed six regional offices and provided the project with in-depth involvement at the local level. Nearly 400,000 citizens participated in the program, which included a high-profile public relations campaign.Partial List of Clients
USA Government/Public Sector
- United States Agency for International Development
- United States Postal Service
- Puerto Rican Aqueducts and Sewer Authority
- Franklin County, Georgia
- Greater Cincinnati Metropolitan Sewer District
- Milwaukee Metropolitan Sewerage District
- Northeast Ohio Regional Sewer District
- Orange County Utilities, Florida
- Southwest Florida Water Management District
- Washington Area Sewer Authority
- City of Atlanta, Georgia
- City of Anchorage, Alaska
- City of Arlington, Texas
- City of Columbus, Ohio
- City of Kansas City, Kansas
- City of Indianapolis, Indiana
- City of Lima, Ohio
- City of Raleigh, North Carolina
- Seattle Public Utilities, Washington
- Hashemite Kingdom of Jordan
- Kyrgyz Republic
- Republic of Poland
- Republic of Uzbekistan
- General Electric
- Pfizer, Inc.
- Severn Trent
- Alpha Minority Youth Engineering Program
- Florida Association of Native Nurseries
- Jesuit Volunteer Corps
- Lake Cane Restoration Society
- St. Augustine Parish Board
- American Water Works Association
- Florida Section, American Water Works Association
Representative Publications and Presentations
- Swimmers to the Rescue, Part 1: Article presented at 2017 Fall Conference, American Water Works Association, Florida Section.
- Swimmers to the Rescue, Part 2: Article presented at 2018 Utility Management Conference.
- These two articles describe how an organized group of Florida’s open water swimmers are saving fresh water lakes by adding swimmable as a drinking water quality parameter. Part 2 explains how Jay used the Technology of Participation® facilitation methods to assist the Lake Cane Restoration Society members to become advocates for cleaning up the Lake.
- M5 Water Utility Management, Third Edition (Manual of Water Supply Practices): Third Edition 2018. Chaired Update Committee and authored chapters. www.awwa.org/publications/manuals-of-practice
- Managing the Invisible Agenda: What to Do When How You Do Matters as Much as What You Do: published and delivered at the Utilities Management Conference 2017, sponsored by the American Water Works Association and the Water Environment Federation.
- Managing the Modern Utility Workforce – OCU Connects Skilled Leadership and Staff to Enhance Workforce Capacity: Utility Infrastructure Management article, 2015.
- Authored and presented the following two articles at the 2013 Florida Water Resource Conference:
- Using Activity Based Costing to Sustain Capacity Management Operations and Maintenance Compliance in the Division of Sewerage and Drainage of the City of Columbus, Ohio.
- Is it Art or Science? A Field Guide to Visual Condition Assessment of Pump Stations.
- Go Forward: Driving Local Economic Growth through Small Business Inclusion & Sustainability: presented at the Five Cities 2012 Conference.
- Alternative Delivery: Facilitated a workshop for the 2012 City of Columbus Small Business Conference.
- Developing a Successful Watershed Improvement Program for Stream Water Quality and Habitat Improvement in an Urbanized Area: presented at 2012 ECO Summit (ecological sciences).
- Balanced Score Card and the Implementation of Skill-Based Pay: Utility Manager Magazine, 2010.
- Capital Gains – A Structured Approach to Prioritizing Capital Improvement Programs: Ohio Water Environment Association, 2009.
- Prioritizing Capital Improvement Programs: presented to the Ohio City County Managers Association, 2009.
- Customer Service Benchmarking: Water Environment Federation, 2004.
Activity Based Costing Decisions: 2013 American Water Works Association, 2003.
- Use of Rate Studies as a Management Tool: 2002 Cover Article, Utility Manager Magazine.